Common questions from guests and tenants booking Phuket rentals through Pearl — holiday stays, long-term rentals, deposits, check-in and everything in between.
Browse the most common booking and rental questions below, or message us. Our local team responds within 30 minutes during the day.
Browse our portfolio online and message us directly with your dates, or send an enquiry through our website. We confirm availability within hours and send a full booking proposal.
Typically: the villa, daily housekeeping, pool maintenance, gardening, Wi-Fi, all utilities and a starter pack on arrival. Optional concierge services are booked separately.
Yes — a refundable security deposit, typically held by card pre-authorisation or wire, depending on the property. Returned within 14 days of departure subject to standard checks.
Bank transfer to our Thai company account, or via secure card payment for shorter stays. We provide a clear invoice with all charges itemised — never any hidden fees.
Short-stay bookings are typically paid in full or 50/50 (booking and balance before arrival). Long-term leases follow the lease schedule.
Cancellation policies vary by property and season — clearly stated on every booking proposal. We work with guests in good faith when genuine emergencies arise.
Most long-term rentals start from 6 months, with 12-month leases being the most common. Some properties accept shorter 3-month stays — ask us.
Typically 2 months’ rent as security deposit plus 1 month’s rent in advance. Returned at end of lease subject to property inspection and bill settlement.
Tenants typically pay water, electricity and internet directly. Pool and garden maintenance is usually owner-covered. We confirm the split clearly in every lease.
Standard check-in is from 3pm and check-out by 11am. Earlier check-in and late check-out are available subject to availability — just ask.
A Pearl team member meets you on arrival — full welcome, villa orientation, Wi-Fi setup, and answers to any practical questions about the area.
Not always — airport transfers can be added to any booking through our concierge service. We use trusted local drivers and meet-and-greet at the airport.
Of course — we send the contract before any payment is made and answer any questions. We will never rush you to sign.
The questions guests and tenants ask once they are settled in — about how Pearl handles the things that come up during a stay.
Within 14 days of departure for holiday rentals, subject to standard departure checks. For long-term leases, within 30 days of lease end and final inspection.
Only damage beyond fair wear and tear, unpaid utility bills (long-term), or unsettled in-stay charges. Everything is itemised and photographed.
Pearl. Our 24/7 support team is your single point of contact for anything — from a dripping tap to an internet outage. We aim to resolve same-day.
Pool service is typically twice weekly and happens during a brief window in the morning — minimal disruption to your stay.
Call Pearl directly. We have a 24/7 emergency line — same number as standard support, same team, no menus.
Whether you’re buying, selling, investing, or need property management, we’re here to help
Knowledgeable, trustworthy, and a pleasure to deal with. Pearl Property Phuket exceeded our expectations.
